Front Desk Agent

Paducah Riverfront Hotel; Paducah (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Job summary

Paducah Riverfront Hotel is seeking a Front Desk Agent to warmly welcome guests, handle bookings, and provide local insights for a friction‑free stay. You’ll manage check‑ins/outs, process payments, and be the first point of contact for questions and concerns, ensuring guests feel at home.

The role requires strong communication, problem‑solving, and a hospitable attitude, with flexibility for night, weekend and holiday shifts. A college degree is nice but not essential.

Qualifications

• Excellent communication with guests and colleagues.
• Good reading, writing, basic math and computer skills.
• Willingness to work night, weekend and holiday shifts.

Responsibilities

• Welcome guests warmly and start a memorable stay.
• Handle bookings, upsell opportunities and inform guests about local options.
• Process cash and credit transactions accurately.
• Check guests in/out, verify IDs and manage keys and safety deposits.
• Anticipate guest needs, record preferences and respond to requests.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required safety gear.
• Maintain professional appearance as a brand ambassador.
• Stay informed about daily events and assist with additional duties as needed.

Skills

Communication

Problem-solving

Literacy

Tech-savvy

Flexibility

Hospitality

Education

High school diploma

Job description

Benefits

• Flexible schedule
• Paid time off

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad‑hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Hospitality - ability to make our guests feel like they are part of a family.

What we offer

We’ll reward all your hard work - great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.