Front Desk Agent

EWAN HOSPITALITY LLC; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off (PTO)

Holiday Pay

Employee of the Month Bonus

On-Demand Pay Access

Hotel Brand Employee Discounts

Hotel Brand Certifications

Job summary

IHG Hotels & Resorts in Savannah, GA seeks a Front Desk Agent for the 3pm–11pm shift. You’ll greet guests, handle check-in/check-out, process payments, and manage reservations with warmth and professionalism.

You’ll provide information about local attractions and hotel amenities, respond to requests, and ensure guest satisfaction by coordinating with housekeeping and maintenance. The role requires a friendly demeanor, strong communication and multitasking skills, basic computer and phone skills,

Qualifications

• Must be 18 years of age or older.
• Friendly and professional communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer and phone skills.
• Attention to detail and reliability.
• Previous hotel or customer service experience is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Process payments and manage guest accounts daily.
• Book, modify, and cancel reservations.
• Answer questions and provide information about hotel amenities and local attractions.
• Resolve guest requests and issues professionally and promptly.
• Maintain accurate guest records and reservation information.
• Answer phones and emails in a warm, professional manner.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow brand standards, safety, security, and privacy procedures.
• Wear uniform; blazer and collared polo; office attire.
• Stand for long periods and lift up to 50 lbs as needed.

Skills

Friendly communication

Customer service

Multitasking

Basic computer skills

Job description

Description

As a Front Desk Agent at IHG Hotels and Resorts, you’ll be the first friendly face our guests see. This role is for 3pm-11pm time-frame. With-In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism, enthusiasm, empathy, warmth and care.

Why Join Us?

• Healthcare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• Employee of the Month Bonus
• On-Demand Pay Access (access to earned wages before payday)
• Hotel Brand Employee Discounts
• Hotel Brand Certifications

Responsibilities

• Welcome all IHG guests and assist them with check-in and check-out process
• Process payments and manage guest accounts daily
• Book reservations, modify, and cancel reservations daily
• Answer guest questions and provide information about hotel amenities and local attractions as needed
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones in a professional and warm demeanor and respond to emails professionally daily
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel brand standards, safety, security, and privacy procedures
• Dress Code is required Agent needs to be uniform at all times with is a blazer and black or light blue collard polos, etc. office attire.
• Physical Demands: Ability to stand for long periods of time behind the desk and occasionally lift, push, or pull up to 50 lbs (23 kg).

Requirements

Qualifications

• Must be 18 years of age or older
• Friendly and professional communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Attention to detail and reliability
• Previous hotel or customer service experience is a plus