Front Desk Agent

BENCHMARK; West Palm Beach (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

The Belgrove, a distinguished 4-Diamond resort in the Pyramid Global Hospitality portfolio, is seeking enthusiastic Front Desk Agents in West Palm Beach, FL. Join a team that delivers exceptional service, supports fellow departments, and offers comprehensive training in a dynamic resort setting.

Responsibilities include checking guests in, answering queries about the hotel and local area, resolving issues with a customer-first approach, and maintaining accurate records.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional guest service and act as a resource for hotel information.
• Promote and upsell hotel programs per hotel policy.
• Coordinate with other departments and communicate pertinent information to the manager on duty.

Skills

Outgoing personality

Customer service

Verbal and written communication

Computer skills

Ability to work fast-paced environment

Stand for shift duration

Education

High school diploma or equivalent

Tools

POS systems

Job description

Front Desk Agent### Front Desk AgentApply: Belgrove Resort: Full time: Posted 9 Days Ago: R0068052Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today! #PGH-BGRWhat you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:* Help guests discover their “Wanderlust” experience* Provide exceptional customer service by being engaging and taking sincere interest* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.* Help to resolve problems and “WOW” guests through recovery when things aren’t quite right* Promote and sell special hotel programs.* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.* Be knowledgeable of all emergency procedures and policies.* Maintain house bank.* Communicate all pertinent information to manager on duty.* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.* Assist other departments as needed.**What are we looking for?**Qualifications:* High school diploma or equivalent.* A strong desire to make an impact on other people* An outgoing and engaging personality* Computer skills* Excellent verbal and written communication skills* Ability to work in a fast-paced setting* Ability to stand for the duration of the shift* Must be available to work various shifts including weekends and holidays**Compensation:**-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.