Front Desk Agent- CRC

CARAVAN COURT; Arlington (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Caravan Court is seeking a customer service driven Front Desk Agent to join an award-winning team. The role includes handling guest requests, managing check-ins and check-outs, and logging all activity to ensure smooth hotel operations.

The ideal candidate will have strong communication skills, be able to work well in a team, and maintain a high level of organization. It is a non-exempt, on-site position reporting to the Front Office Manager, with opportunities for training and growth.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Proficiency in Microsoft applications.

Responsibilities

• Log all guest requests into portal
• Communicate updates and correspondence with guests
• Perform check in and check out tasks according to hotel standard
• Complete daily front desk checklist
• Adhere to core standards
• Anticipate and attend to guest needs
• Report all incidents according to company guidelines
• Store guest luggage and document appropriately
• Receive and store guest packages
• Administer lost and found per company guidelines
• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports
• Adhere to all safety and security guidelines

Skills

Verbal communication

Written communication

Time management

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!Come be a part of an AWARD-WINNING TEAM.Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.Status: Non-Exempt Reports to: Front Office Manager-JOB SUMMARYThe front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.-ESSENTIAL DUTIES & FUNCTIONS· Operational Responsibilitieso Log all guest requests into portalo Communicate updates and correspondence with guestso Perform check in and check out tasks according to hotel standardso Complete daily front desk checklisto Adhere to core standards· Guest Serviceso Anticipate and attend to guest needso Report all incidents according to company guidelineso Store guest luggage and document appropriatelyo Receive and store guest packageso Administer lost and found per company guidelines· Team Support and Trainingo Attend and contribute to department meetingso Participate in cross trainingo Complete all required trainings· Communication and Reportingo Facilitate all internal communications and follow up accordinglyo Run all reports necessary to the operationo Complete full shift pass on reports· Safety & Complianceo Adhere to all safety and security guidelineESSENTIAL SKILLS AND QUALIFICATIONS· Strong verbal and written communication skills· Effective time management and problem-solving skills· Proficiency in Microsoft applications· Ability to work well with a team and demonstrate attention to detail· Excellent organizational skills and interpersonal abilities· Effective computer skills-Physical Requirements· Sitting: Short periods of time· Standing/Walking: Long periods of standing, minimum of 5 consecutive hours· Lifting/Carrying: Occasionally, maximum of 20 poundsWorking Environment· Interior: Majority of time spent in front desk building· Exterior: Escorting guests to required areas of the hotel-BASICS· Maintain cleanliness and organization in all work areas· Display courteous behavior with guests and team members· Report any unsafe conditions immediately· Ensure hotel equipment is in proper working condition· Perform any additional duties as assigned by the supervisor-CANDIDATE PROFILE· Education and Experienceo Hotel or Office administration experience preferredo No minimum education requirements required