Front Desk Agent: Craft Memorable Guest Experiences

Pyramid Global Hospitality; Wisconsin Dells (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for The Dellshire resort opening in Wisconsin Dells. You will greet guests, check them in, and be the first point of contact for hotel information, amenities, and local recommendations.

The ideal candidate has an engaging personality, strong communication skills, and comfort in a fast-paced setting, including weekends and holidays. Join a people-focused team delivering exceptional service.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, registering arrivals and noting special requests.
• Provide knowledge about the hotel, amenities, and local area.
• Deliver exceptional customer service and create a memorable first impression.
• Resolve issues and WOW guests through recovery when things aren’t right.
• Promote and explain hotel programs and services.

Skills

Engaging personality

Verbal & written communication

Computer skills

Fast-paced work

Stand for shift

Weekend shifts

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for The Dellshire resort opening in Wisconsin Dells. You will greet guests, check them in, and be the first point of contact for hotel information, amenities, and local recommendations.

The ideal candidate has an engaging personality, strong communication skills, and comfort in a fast-paced setting, including weekends and holidays. Join a people-focused team delivering exceptional service.