Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Sage Restaurant Group; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Join Sage Restaurant Group at the C. Baldwin Hotel as a Front Desk Agent. This position offers an exciting opportunity to deliver luxury hospitality experiences, providing exceptional guest service while handling check-ins, inquiries, and operational duties in a prestigious hotel environment.

Benefits

Comprehensive health and dental insurance

401(k) retirement savings plan

Generous paid time off and holidays

Employee discounts on Hilton stays

Ongoing training and development programs

Qualifications

• Minimum of 6 months of front desk experience in a luxury hotel setting.
• Impeccable grooming and professional appearance required.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Provide a warm and welcoming arrival experience for guests.
• Efficiently check-in and check-out guests, handling payments.
• Collaborate with other hotel departments to fulfill guest needs.

Skills

Interpersonal skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Hospitality or related degree

Certification in hotel front desk operations

Tools

OnQ property management system

Job description

Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton Houston , Texas Apply Now

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus

Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel

acknowledges her pioneering role as “Mother of Houston” and lauds her hands-on 19th c. presence as a

pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,

celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square

feet of meeting space, a

hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in

everything we do. We believe in enriching lives one experience at a time. More than a slogan, we

empower our employees to make positive impacts on the communities in which we live and work. By

providing genuine service we build relationships with our guests and value for our shareholders, and we

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it

breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders

do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage

recognizes that your success is about more than the work you do—it’s really about who you are, which

is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.

Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.

Handle guest inquiries, requests, and special arrangements with a keen attention to detail

Promote and upsell hotel services, amenities, and packages to enhance the guest experience.

Maintain the front desk area's cleanliness and organization to reflect our luxury standards.

Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.

Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.

Uphold security and privacy standards to ensure guest safety and confidentiality.

Foster a friendly, professional, and luxury-oriented atmosphere for guests.

Other duties on an as-needed basis

Qualifications

Education/Formal Training/Experience

Minimum of 6 months of front desk experience in a luxury hotel setting

Proficiency in using the OnQ property management system.

Exceptional interpersonal and communication skills

Strong problem-solving abilities and the ability to adapt in a fast-paced environment.

Impeccable grooming and professional appearance

Flexibility to work various shifts, including evenings, weekends, and holidays.

High school diploma or equivalent; hospitality or related degree preferred.

Certification in hotel front desk operations is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Comprehensive health and dental insurance

401(k) retirement savings plan

Generous paid time off and holidays

Employee discounts on Hilton stays.

Ongoing training and development programs