Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Sage Hospitality Group; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Sage Hospitality Group at the C. Baldwin hotel as a Front Desk Agent/PBX Operator. You will deliver luxury service by efficiently handling guest check-ins, inquiries, and maintaining a welcoming environment. Candidates should have front desk experience and proficiency in the OnQ system.

Benefits

Comprehensive health and dental insurance

401(k) retirement savings plan

Generous paid time off and holidays

Career advancement opportunities

Employee discounts on Hilton stays

Ongoing training and development programs

Tuition Reimbursement

Qualifications

• 6 months of front desk experience in a luxury hotel setting is required.
• Proficiency in using the OnQ property management system is necessary.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide a warm and welcoming arrival experience for guests.
• Efficiently check-in and check-out guests while handling payments.
• Promote and upsell hotel services and amenities.

Skills

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Hospitality or related degree preferred

Certification in hotel front desk operations

Tools

OnQ property management system

Job description

Why us?

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as “Mother of Houston” and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, ahidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence ineverything we do. We believe in enriching lives one experience at a time. More than a slogan, weempower our employees to make positive impacts on the communities in which we live and work. Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that itbreaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leadersdo. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sagerecognizes that your success is about more than the work you do—it’s really about who you are, whichis why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

• Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
• Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
• Handle guest inquiries, requests, and special arrangements with a keen attention to detail
• Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
• Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
• Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
• Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
• Uphold security and privacy standards to ensure guest safety and confidentiality.
• Foster a friendly, professional, and luxury-oriented atmosphere for guests.
• Other duties on an as-needed basis

Qualifications

Education/Formal Training/Experience

• Minimum of 6 months of front desk experience in a luxury hotel setting
• Proficiency in using the OnQ property management system.
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
• Impeccable grooming and professional appearance
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality or related degree preferred.
• Certification in hotel front desk operations is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Comprehensive health and dental insurance
• 401(k) retirement savings plan
• Generous paid time off and holidays
• Career advancement opportunities
• Employee discounts on Hilton stays.
• Ongoing training and development programs
• Tuition Reimbursement … and much more!