Front Desk Agent - Bay View Inn

Hotel Investment Services; Petoskey (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management firm in Petoskey, Michigan is seeking a Front Desk Agent to provide exceptional service and manage guest accommodations. The role requires experience in the hotel industry, a strong customer service attitude, and excellent communication skills. Responsibilities include managing reservations, check-ins, guest assistance, and maintaining updated records. The ideal candidate will ensure a pleasant and memorable stay for all guests.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Maintain updated records of bookings and payments.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Tools

Infor HMS

Job description

Career Opportunities with Hotel Investment Services

A great place to work.

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Bay View Inn is hiring for the 2026 Summer Season!

Front Desk Agents at The Bay View Inn serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assist guests in arranging reservations for dining, transportation, and other special amenities as needed
• Be informed on area activities and special events to share with guests

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor HMS
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills