Front Desk Agent - Bay View Inn

Hotel Investment Services, Inc.; Petoskey (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Shift meal

401K with employer matching

Dining and Lodging Discounts

Job summary

A prominent hotel management company in Petoskey, Michigan, is seeking a part-time Front Desk Agent for the 2026 Summer Season. The role involves checking in and out guests, managing reservations, and providing top-notch customer service. Candidates should have experience in a similar role, excellent communication skills, and a general understanding of hotel operations and reservation systems. This position offers benefits like shift meals and discounts on dining and lodging.

Qualifications

• Previous experience as a Hotel Front Desk Agent or similar role is required.
• Must have knowledge of hotel reservations software.
• Strong communication and organizational skills are necessary.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide guests with information about hotel services and local activities.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

Infor HMS hotel reservations software

Travel planning websites

Job description

The Bay View Inn is hiring for the 2026 Summer Season! Front Desk Agents at The Bay View Inn serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assist guests in arranging reservations for dining, transportation, and other special amenities as needed
• Be informed on area activities and special events to share with guests

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor HMS
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Details

• Job type: Seasonal, Part-Time, Hourly

Benefits

• Shift meal
• 401K with employer matching
• Dining and Lodging Discounts