Front Desk Agent at Woodspring Suites in Maumee

Rainmaker Hospitality; Maumee (OH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement

PTO

Positive and supportive work enviro n

Job summary

Rainmaker Hospitality in Ohio is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests.

The role requires strong communication, multitasking ability, and proficiency with computer systems and reservation software. You will also handle phone inquiries, payments, and coordinate events, while maintaining a welcoming professional atmosphere.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to multitask in a high-volume environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerised system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with payments, issue keys, and balance cash at end of shift.
• Answer calls and online inquiries promptly and professionally.
• Help organize events and meetings and support guest needs.
• Address guest concerns with courtesy and professionalism.
• Perform light cleaning duties and restocking as required.

Skills

Communication skills

Interpersonal skills

Multitasking

Flexibility

Tools

MS Office

Reservation systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerised system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organising and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• PTO
• Positive and supportive work environment