Room Attendant arrow_forward

Wind Creek; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Group medical

Dental insurance

Vision insurance

Life insurance

FSA

Employee Assistance Program (EAP)

Paid time off

401K with matching

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Hospitality is seeking a Hotel Housekeeping Room Attendant to prepare guestrooms that are clean, comfortable, well maintained, and serviced according to property standards. You will contribute to a positive guest experience by delivering consistent housekeeping excellence.

The role supports our mission to provide an engaging guest environment and requires physical stamina, the ability to lift up to 50 lbs, and flexibility for nights, weekends, and holidays.

Qualifications

• Good verbal communication skills required.
• Must be able to stand and walk for entire shift.
• Ability to lift and carry up to 50 lbs.
• Willing to work odd or irregular hours including nights, weekends, and holidays.

Responsibilities

• Greets all guests.
• Cleans guestrooms to company standards.
• Restocks guestroom amenities.
• Performs routine maintenance on vacuum cleaner.
• Keeps storage areas and carts clean and orderly.

Skills

Verbal communication

Guest service

Physical stamina

Education

High School diploma or GED

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests
• Cleans up to 15 room credits per shift
• Re-stocks guestroom amenities
• Segregates dirty or damaged linen and terry items
• Recovers lost-and-found items
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs turndown service (2 nd shift)
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wears proper equipment
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Good verbal communication skills required (skills test will be administered)- required
• Six (6) month’s experience as a room attendant in a hotel/resort- preferred
• Must be able to lift and carry up to fifty (50) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs, and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.