Front Desk Agent and Shuttle Driver

StepStone-Hospitality-Inc; Green Bay (WI); On-site; USD 2,480,000 - 3,306,000; Full time

Job summary

StepStone Hospitality, Inc. is seeking a capable hotel associate to manage guest check-in/out, assign rooms, and handle reservations with accuracy and courtesy. You will respond to guest inquiries, process payments, and coordinate with the Guest Service Agent or guests directly.

Strong English communication, reliability in a fast-paced hotel setting, and the ability to follow hotel policies are essential. Night audit familiarity is a plus, and some shuttle driving may be required.

Qualifications

• Must have comprehensive knowledge of the English language.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Must scrupulously follow all StepStone and hotel policies and procedures.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make changes for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges to guest bill when interface is inoperable.
• Deposit guest valuables in hotel safe deposit box.
• Maintain knowledge of each shift including night audit.

Skills

English proficiency

Office software

Education

High school diploma

Tools

Office software

Job description

Description

This position will also be required to drive our shuttle vehicle as needed for guests.

1. Administration

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

50%

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

40%

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

• Understands and communicates the StepStone Mission and core values
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

5%

Requirements

Physical Requirements

5. These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.