Room Attendant

StepStone-Hospitality-Inc; Cranberry Township (Butler County); On-site; USD 26,000 - 36,000; Full time

Job summary

StepStone-Hospitality-Inc in Cranberry Township, PA seeks a housekeeping associate to clean and maintain guest rooms daily, manage keys, and report any maintenance needs. You will follow safety rules, keep doors closed during cleaning, and ensure lost and found items are returned to the office.

You will communicate effectively in English with guests and team members, adapt to high-pressure situations, and uphold professional appearance and standards.

Qualifications

• Must have comprehensive knowledge of the English language to communicate with guests and staff.
• Minimum lifting of 20 pounds; ability to push, bend, stoop, reach upward, and perform manual dexterity.
• Ability to read, write and understand safety guidelines and hotel policies.

Responsibilities

• Report to Housekeeping Office at shift start; pick up and sign out key, return key at shift end.
• Clean and maintain all assigned rooms and suites daily (bed stripping, bathrooms, vacuuming, dusting, lighting checks, TV, spot cleaning, stock supplies).
• Report missing items from rooms and suites.
• Report repairs needed to supervisor and maintain equipment.
• Protect guest safety; be courteous; keep doors closed when cleaning for safety and security.
• Return lost and found items to the housekeeping office.
• Communicate in English with guests, associates, and vendors; report information accurately.
• Follow safety training to maintain health (bending, stretching, lifting).
• Scrupulously follow StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments completed thoroughly and professionally.
• Adapt to high-pressure situations; open to change.
• Assume responsibility for personal growth and development; conduct yourself professionally.
• Convey information and decisions clearly; listen actively; resolve disagreements respectfully.

Skills

English language proficiency

Job description

Description

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Administration

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
• All lost and found are to be taken to the housekeeping office as soon as they are found.

Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always Conducts him\herself (acts and dresses) professionally; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

Requirements

These are required of every associate Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.