Room Attendant

StepStone-Hospitality-Inc; Tampa (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

StepStone Hospitality, Inc. in Tampa seeks an Administrative Front Desk professional to support revenue reporting, guest services, and reservations.

You will balance daily transactions, assist guests, and coordinate with departments to ensure smooth operations while adhering to safety standards and company policies.

Qualifications

• Must have knowledge of service standards, guest relations, and etiquette.
• Must know health and safety regulations applicable in hospitality.
• Must communicate in English with guests and associates.
• Strong mathematical and computer skills required.
• High school education and relevant training/experience required.

Responsibilities

• Assist with front desk supervision, guest service, reservations, and telephone duties.
• Prepare daily revenue and guest-related reports from POS and hotel systems.
• Balance revenue and settlements; ensure documents are filed properly.
• Coordinate with guests, vendors, and associates for smooth operations.
• Follow StepStone policies and health/safety regulations at all times.
• Attend required hotel meetings and perform related duties as assigned.

Skills

Guest relations

Etiquette

Health & safety knowledge

Mathematical skills

Communication in English

Education

High school diploma

Job description

Description

Administration

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.

Support

• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required Hotel meetings.
• Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned by the immediate supervisor or General Manager.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
• Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Must have excellent mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• At least one year of relevant experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training and first aid training preferred.
• Additional language ability preferred.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.