Front Desk Agent- 4 Diamond Hotel

Westgroup Edgewater, LLC; Seattle (WA); On-site; USD 48,000; Full time

Job summary

The Edgewater Hotel, Seattle's only over-water hotel, seeks a front office team member to provide exceptional guest service. Responsibilities include checking guests in and out, resolving guest issues, and ensuring a memorable experience. Ideal candidates have strong communication skills and hotel experience.

Benefits

Health Benefits Package

Paid days off

Free Uniform with dry cleaning

Paid breaks with meal

Commuter Reimbursement Program

Team Member discounts

Recognition Programs

On Demand Pay

Education Assistance Program

Qualifications

• 1 year of front office or related work experience preferred.
• Experience using POS and Microsoft Office.
• Exceptional customer service experience.

Responsibilities

• Provide excellent guest service and problem resolution.
• Check guests in and out.
• Handle cash and other payments.

Skills

Customer Service

Communication

Problem Solving

Education

High School or equivalent

Tools

POS

Microsoft Office

Job description

WE ARE : The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

Our Culture : The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. In fact, having fun is so important to us that it is included in our corporate core values statement.

ABOUT US : Originally built for the 1962 World's Fair, The Edgewater Hotel has marked its place in history as the host to many famous names in the music scene from The Beatles to Blondie. Embraced by Elliott Bay, The Edgewater stands watch over the Olympic Mountains and Seattle skyline. Practically floating on water, the hotel boasts an authentic Pacific Northwest experience including aluminum exteriors, natural wood interiors and river-rock fireplaces. This classic landmark is defined through its culture and distinctive atmosphere.

A day in the life...

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Check guests in and out.
• Keen eye for detail! - complete checklists, run reports, handle cash and other payments, make reservations for walk ins.
• Problem solver! Collaborate and communicate with the team and other departments on guest requests and speedy resolution of guest concerns.
• Thrives off finding a way to provide a memorable experience for our guests, using good judgement and strong communication skills.
• Enjoys providing anticipatory service to our guests!

You own this if you have...

• Experience using POS, Microsoft office, and other online software programs
• Demonstrated skill in building rapport quickly and positively
• Exceptional customer service experience and computer skills
• Personable and professional phone demeanor
• Hotel experience with a similar property (preferred)
• HMS or other hotel systems knowledge
• Ability to juggle many tasks and priorities -calmly in the face of a storm!

We've got you covered... Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including :

• Amazing Health Benefits Package-Medical / Dental / Vision (most positions qualify for individual and family coverage at only $50 / month)
• Paid days off-holidays / personal / vacation / sick
• Free Uniform with complimentary dry cleaning
• Paid breaks with complimentary meal
• Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Team Member / Family / Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Recognition Programs
• On Demand Pay
• Education Assistance Program

Shift : Flexible with schedule AM shift, MID shift, and PM shift.

Pay Range : Hourly - $23 / hour

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job..

Requirements

Requirements :

• High School or equivalent
• A minimum of 1 year of front office or related work experience is preferred

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender / sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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