Front Desk Agent

Westmont Group; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality group is seeking motivated individuals for the Front Desk Agent and Night Audit positions in Seattle. The roles involve managing guest check-ins, addressing complaints, and balancing revenue reports. Ideal candidates will have strong communication skills, attention to detail, and a high school diploma. Join a dynamic team in a rewarding environment that values customer service and operational excellence.

Qualifications

• Hospitality experience preferred.
• Proficiency with calculators and computer systems.
• Effective verbal and written communication in English.

Responsibilities

• Perform pre-registration and registration duties, including checking guests in and out.
• Balance and audit room revenue and cashier's reports during night shifts.
• Address guest complaints and requests promptly and professionally.

Skills

Communication

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

High school diploma or equivalent

Job description

The job description provides a comprehensive overview of the roles and responsibilities for the Front Desk Agent and Night Audit positions. It covers essential functions, qualifications, and safety procedures, which are crucial for potential applicants. However, the formatting can be improved for better readability and engagement by properly structuring sections with HTML tags such as

for headings and

for lists. Additionally, some repetitive or less relevant content, like instructions for email communication, could be condensed or omitted to maintain focus on the job responsibilities. Minor rephrasing for clarity and consistency would enhance the overall presentation. Here is a refined version:

Primary Responsibilities

• Perform pre-registration and registration duties, including checking guests in and out, making reservations, and tracking room statuses and rates.
• Address guest complaints and requests promptly and professionally.
• Balance and audit room revenue, food and beverage revenue, cashier's reports, and accounts during night shifts.
• Prepare and transmit daily revenue reports and act as the hotel system liaison during night hours.
• Assist with booking reservations, answering hotel calls, and notifying guests of messages as needed.
• Complete guest registration, verify credit cards, handle payments, and post charges accurately.
• Manage guest accounts at checkout, resolve issues, and ensure guest satisfaction.
• Handle guest complaints, conduct research, and implement solutions.
• Follow all safety, security, and emergency procedures and report unsafe conditions or incidents.
• Maintain a neat and professional appearance and assist team members as needed.

Knowledge, Skills & Abilities

• High school diploma or equivalent; hospitality experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Proficiency with calculators and computer systems.
• Ability to handle customer interactions with patience and tact.
• Effective verbal and written communication in English.
• Attention to detail and ability to perform accurate mathematical calculations.
• Ability to observe and respond to emergency situations.

We are an equal opportunity employer and encourage all qualified candidates to apply.