Franchise Hotel - Front Desk Agent

InterContinental Hotels Group; Bellevue (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading luxury hotel brand as a Front Desk Agent in Bellevue, where you'll be the first point of contact for guests, providing exceptional service and managing check-ins and check-outs. This role requires strong communication and interpersonal skills, with opportunities for growth in a dynamic environment. Enjoy competitive compensation and a range of benefits that support your success and well-being.

Benefits

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Free Shift Meal

Generous Employee Room Rates

Qualifications

• Prior experience in a luxury hotel setting is a plus.
• Valid Food Handler's card required within 30 days of employment.

Responsibilities

• Manage guest check-ins and check-outs, ensuring exceptional service.
• Address inquiries and resolve issues to ensure guest satisfaction.
• Promote hotel amenities and handle cash transactions.

Skills

Communication

Interpersonal Skills

Basic Mathematical Skills

Education

High School Diploma

Tools

Opera

Job description

[aboutus]

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

[daytoday]

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.

Every day is different, but you’ll mostly:

• Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
• Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
• Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler’s checks, and other forms of payment, and convert foreign currency at current rates.
• Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.
• Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
• Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
• Maintain regular attendance in compliance with Pyramid Hotel Group standards.
• Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.
• Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, and assisting PBX operators or reservation agents.
• Provide backup to the In-room dining team to take food orders as placed by guests (as needed).
• Must be available for various shifts including weekends.

[requirements]

• Skills:Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.
• Physical Requirements:Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.
• Experience:Prior experience with Opera is a plus but not required. Prior experience working in a Luxury Hotel setting a plus.
• Education:High school diploma preferred.
• Valid Food Handler's card (or obtain within 30 days of employment).

Compensation for this position: $24.00 per hour

[benefits]

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting ourPeople First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• PaidTime Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days
• Free parking or public transit card
• Free shift meal
• Generous IHG employee room rates

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Compensation: $24.00/hour

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.