Reservations/PBX Agent

Hyatt Hotels Corporation; Renton (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Reservations/PBX Agent to manage guest room reservations and provide exceptional customer service. This role involves answering inquiries, handling calls, and ensuring a pleasant experience for guests. With competitive hourly pay and opportunities for growth, this position is ideal for individuals with strong communication skills and a customer-focused attitude.

Benefits

Medical, Dental, and Vision Insurance

Paid vacation and sick leave

Tuition and wellness reimbursement

Discounted room nights

Referral bonuses

Qualifications

• Good typing skills and pleasant attitude.
• Customer service experience preferred.
• Excellent communication skills.

Responsibilities

• Handle guest room reservation requests and provide hotel information.
• Answer all incoming calls and handle guest mail.
• Block rooms and enter group rooming lists.

Skills

Customer service

Communication

Typing

Ability to work under pressure

Schedule flexibility

Job description

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

A Reservations/PBX Agent is responsible for reservations duties, including handling guest room reservation requests, providing hotel facility information, answering questions about the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-shows, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Wage Information:

The salary range for this position is $20.90 to $27.17 per hour, with a starting rate of $20.90. Salary decisions will be based on experience, qualifications, and education.

Qualifications:

• Good typing skills, a pleasant attitude, and an excellent phone demeanor.
• Ability to work well under pressure.
• Customer service experience preferred.
• Excellent communication skills, including answering questions related to the hotel.
• Schedule flexibility, including availability on weekends and holidays.

Benefits:

• Medical, Dental, and Vision Insurance after 30 days of employment.
• Free uniforms and cleaning service for uniforms.
• Paid vacation, sick leave, and up to 2 float days.
• Paid family bonding time.
• Tuition and wellness reimbursement.
• Free parking.
• Referral bonuses.
• Discounted room nights and Friends & Family discounts at Hyatt locations starting on your first day.
• Up to 12 complimentary rooms after 90 days of service.
• Opportunities for growth and relocation within Hyatt.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.