Front Desk Agent-2nd/3rd shift ***Weekends Required***

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 22,041 - 24,108; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401K

Tuition assistance

Discounted hotel stays

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care Associate in Lansing, MI. You will be the welcoming face of the hotel, delivering warm, professional service and handling guest needs with care.

Join a team that emphasizes respect, teamwork, and fun, with opportunities for growth and a strong benefits package. Equal opportunity employer and drug-free workplace.

Qualifications

• Passion for hospitality and guest service.
• Strong interpersonal skills and reliability.

Responsibilities

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow all cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about our hotel brand, programs, and special offers.
• Communicate guest needs and feedback clearly to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Job description

Pay Range: $16–$17.50/hour Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you!

Front Desk & Guest Care Associate

Pay Range: $16–$17.50/hour Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you!

We’re looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you’ll join a company culture that values respect, teamwork, and fun.

What You’ll Do

As a Front Desk or Guest Services Clerk, you’ll be the face of the hotel, ensuring every guest feels cared for:

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow all cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about our hotel brand, programs, and special offers.
• Communicate guest needs and feedback clearly to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Why You’ll Love Working with Us

• Competitive Pay: $16–$17.50/hour.
• Comprehensive Benefits (for full-time associates): medical, dental, vision, life insurance, disability options, 401K, tuition assistance, and discounted hotel stays.
• Career Growth: Ongoing training, development programs, and advancement opportunities.
• Positive Culture: Our five Cornerstones — Quality, Integrity, Community, Profitability, and Fun — are the foundation of everything we do.
• Associate First Environment: At Concord, you’re not just an employee — you’re valued, supported, and part of a team that cares.
• Engagement & Recognition: We celebrate wins, foster teamwork, and make sure work is rewarding (and fun!).

Why Concord?

At Concord Hospitality, we know our associates are our greatest strength. We pride ourselves on cultivating an environment where you can do meaningful work, grow your career, and enjoy coming to work every day.

If you take pride in delivering exceptional service, enjoy being part of a supportive team, and want to grow in the hospitality industry, we’d love to hear from you! Apply today.

We are proud to be an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace.