Front Desk Agent

Imprint Hospitality; Woodstock Village (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a charming hotel in Woodstock Village, where you'll be the welcoming face for guests. Your role will encompass managing check-ins, handling inquiries, and ensuring a memorable experience for all visitors. This position requires a blend of excellent customer service skills and organizational abilities, as you will also oversee financial transactions and maintain the front desk operations. If you thrive in a fast-paced environment and enjoy making guests feel at home, this is the perfect opportunity for you to shine in the hospitality industry.

Qualifications

• Strong customer service skills and ability to handle financial transactions.
• Experience in hospitality or related field preferred.

Responsibilities

• Greet and assist guests with check-in/check-out.
• Manage cash transactions and maintain accurate records.
• Train and supervise front desk staff.

Skills

Customer Service

Communication Skills

Organizational Abilities

Problem-Solving Skills

Education

Experience in Hospitality

Tools

Microsoft Word

Microsoft Excel

Property Management Systems

Job description

Front Desk Agent

Location: 506 On the River Inn, Woodstock, Vermont

Job Summary: We are seeking a dedicated Front Desk Attendant to oversee guest services and ensure a positive customer experience. Responsibilities include greeting guests, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations. The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards. Ideal candidates are committed to excellence, detail-oriented, and possess strong communication and problem-solving skills.

Key Responsibilities:

• Greet and assist guests with check-in/check-out
• Handle reservations and inquiries
• Manage cash transactions and maintain accurate records
• Provide local information and recommendations
• Address guest complaints promptly
• Ensure safety and cleanliness of public areas
• Train and supervise front desk staff
• Provide friendly and attentive service to our guests

Qualifications:

• Excellent customer service skills
• Strong communication and organizational abilities
• Ability to handle financial transactions accurately
• Ability to use computers, email, Microsoft Word and Excel, and property management systems.
• Experience in hospitality or related field preferred
• Stand and move around for most of your shift

Qualities We Value:

• Attention to detail
• Reliability and punctuality
• Friendly and customer-focused attitude
• Willingness to work overtime from time to time during high occupancy season

About us

The hotel is being newly managed by Imprint Hospitality, a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.

Our core values are:

• We leave a positive Imprint
• We care and do what is right
• We use our expertise to drive continuous improvement
• We enjoy what we do, who we do it with, and who we do it for
• We encourage balance and flexibility
• We have fun