Front Desk Agent

The Westin Westminster; Westminster (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Marriott travel discounts

Health, dental, and vision benefits

Paid time off

Training and career development

Advancement opportunities

Job summary

The Westin Westminster is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out with professionalism. You will be the first point of contact, handle reservations in LightSpeed, and coordinate with Housekeeping and other departments to ensure a smooth arrival and departure experience.

Candidates with Marriott brand experience qualify for the $20.00 per hour starting rate; those without experience start at $19.00 per hour.

Qualifications

• Previous hotel Front Desk or customer service experience preferred.
• Marriott brand experience strongly preferred and qualifies candidates for the $20.00 per hour starting rate.
• Candidates without Marriott brand experience will start at $19.00 per hour.
• Experience with Marriott systems (LightSpeed, MARSHA, GXP) is a strong plus.
• Strong communication and problem-solving skills with a guest-focused mindset.
• Ability to multitask, remain calm, and work efficiently in a fast-paced hotel environment.
• Comfortable handling guest concerns and finding appropriate solutions.
• Proficiency with computers and reservation systems; basic math skills required.
• Dependable, punctual, professional, and team-oriented.
• Must be flexible to work a variety of shifts, including evenings, weekends, and holidays.

Responsibilities

• Warmly greet guests upon arrival and provide efficient check-in and check-out services.
• Accurately process reservations, room assignments, changes, and guest requests using LightSpeed.
• Handle guest inquiries, concerns, complaints, and special requests promptly and professionally.
• Use GXP to document guest requests and follow up to ensure completion.
• Provide detailed information about hotel amenities, services, and local attractions.
• Accurately manage cash, credit card transactions, deposits, and room charges per procedures.
• Coordinate with Housekeeping, Engineering, Security, Bell Services, and other departments to meet guest needs.
• Monitor room availability, special requests, and guest preferences throughout the shift.
• Maintain a clean, organized Front Desk area.
• Communicate important guest and operational information to Front Office leadership and other shifts.
• Uphold Westin and Marriott brand standards in every guest interaction.

Skills

Communication skills

Multitasking

Problem-solving

Guest-focused mindset

Team-oriented

Flexibility

Tools

LightSpeed

MARSHA

GXP

Job description

Front Desk Agent

Compensation:

• $19.00 per hour – candidates without previous Marriott brand experience.
• $20.00 per hour – candidates with previous Marriott brand experience.

Job Summary

We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for many of our guests, you will play a key role in creating a welcoming and memorable arrival and departure experience.

The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and a passion for hospitality. Previous Marriott experience is valued, and candidates with Marriott brand experience are eligible for a higher starting rate.

Responsibilities:

• Warmly greet guests upon arrival and provide efficient, courteous check-in and check-out services.
• Accurately process reservations, room assignments, room changes, and guest requests using LightSpeed.
• Handle guest inquiries, concerns, complaints, and special requests promptly and professionally.
• Utilize GXP to document guest requests and follow up to ensure completion.
• Provide detailed information about hotel amenities, services, and local attractions.
• Accurately manage cash, credit card transactions, deposits, and room charges in compliance with hotel procedures.
• Coordinate closely with Housekeeping, Engineering, Security, Bell Services, and other departments to meet guest needs.
• Monitor room availability, special requests, and guest preferences throughout the shift.
• Maintain a clean, organized, and professional Front Desk area.
• Communicate important guest and operational information to Front Office leadership and other shifts.
• Uphold Westin and Marriott brand standards in every guest interaction.

Qualifications:

• Previous hotel Front Desk or customer service experience preferred.
• Previous Marriott brand experience strongly preferred and qualifies candidates for the $20.00 per hour starting rate.
• Candidates without Marriott brand experience will start at $19.00 per hour.
• Experience with LightSpeed (LSPMS), MARSHA, GXP, or other Marriott systems is a strong plus.
• Strong communication and problem-solving skills with a guest-focused mindset.
• Ability to multitask, remain calm, and work efficiently in a fast-paced hotel environment.
• Comfortable handling guest concerns and finding appropriate solutions.
• Proficiency with computers and reservation systems; basic math skills required.
• Dependable, punctual, professional, and team-oriented.
• Must be flexible to work a variety of shifts, including evenings, weekends, and holidays.

Why Join Us?

At The Westin Westminster, our Front Desk Agents play an important role in creating exceptional guest experiences. You will be part of a team that works closely across departments to take care of our guests and keep the hotel operating smoothly.

As part of the Marriott family and Columbia Sussex portfolio, benefits and opportunities include:

• Starting pay of $19.00–$20.00 per hour based on Marriott brand experience.
• Marriott travel discounts and perks.
• Health, dental, and vision benefits for eligible employees.
• Paid time off for eligible employees.
• Training and career development opportunities.
• Opportunities for advancement within Front Office and hotel operations.