Bellman/Driver

The Westin Westminster Denver-Boulder; Broomfield (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

The Westin Westminster Denver-Boulder is seeking a reliable Bellman/Driver to join our Front Office team. In this role, you will create a welcoming experience for guests by assisting with their luggage, providing information about the hotel and local attractions, and maintaining the entrance and lobby area.

A valid driver's license and the ability to lift up to 75 lbs are required, along with flexibility in working various shifts. Join us to make a memorable impression through exceptional hospitality.

Qualifications

• Previous hospitality or customer service experience preferred.
• Valid driver's license with a clean driving record required.
• Ability to lift and carry luggage, packages, and supplies up to 75 lbs.
• Flexibility to work shifts including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Provide information about hotel services and local attractions.
• Transport guests to destinations within a 5-mile radius.
• Maintain cleanliness in the entrance and lobby area.
• Ensure compliance with safety protocols at all times.

Skills

Hospitality or customer service experience

Strong communication skills

Interpersonal skills

Ability to work outdoors

Dependable and professional appearance

Job description

Overview

We are seeking a professional, service-oriented, and dependable Bellman/Driver to join our Front Office team at The Westin Westminster. You will be one of the first and last associates guests interact with, creating a warm and memorable impression through genuine hospitality, attentive service, and assistance with their needs. This role also includes maintaining the cleanliness and presentation of the hotel’s entrance and lobby areas, and occasionally transporting guests within a 5-mile radius of the hotel.

Responsibilities

• Warmly greet guests upon arrival, assist with luggage, and escort them to their rooms.
• Provide information about hotel services, amenities, and local attractions.
• Deliver packages, amenities, and other items promptly to guest rooms.
• Assist with guest transportation needs, including driving guests to local destinations within a 5-mile radius in the hotel vehicle.
• Maintain the cleanliness and order of the main entrance and lobby area, including doors, mats, and walkways.
• Empty trash cans and ash urns regularly to maintain a tidy and polished environment.
• Perform snow shoveling and de-icing of entrance walkways during inclement weather for guest safety.
• Support the front desk team by handling guest requests and assisting with room moves.
• Ensure compliance with safety protocols, vehicle operation policies, and Marriott guest service standards at all times.

Qualifications

• Previous hospitality or customer service experience preferred; hotel experience a plus.
• Valid driver’s license with a clean driving record required.
• Ability to lift and carry luggage, packages, and supplies up to 75 lbs.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work outdoors in various weather conditions (snow, rain, heat).
• Dependable, professional, and well-groomed appearance.
• Flexibility to work shifts that may include mornings, evenings, weekends, and holidays.