Front Desk Agent

Southland Casino Hotel; West Memphis (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Delaware North Gaming seeks full-time Front Desk Clerks for Southland Casino in West Memphis, Arkansas. Ideal candidates are friendly, customer-service oriented individuals who can provide excellent service, manage front office operations, and assist guests efficiently. Comprehensive benefits include health insurance, paid vacation, and employee discounts.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Qualifications

• Previous front desk experience; hotel preferred.
• Must be able to multitask and function professionally under pressure.
• No diploma required.

Responsibilities

• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping department as needed.
• Check and balance daily figures, post room and tax charges on guest accounts.

Skills

Interpersonal communication

Customer service

Multitasking

Job description

The opportunity

Delaware North Gaming is looking for friendly, outgoing, and customer-service focused full-time Front Desk Clerks to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Provide excellent customer service
• Greet and register guests via a centralized registration system
• Coordinate with housekeeping department as needed
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts
• Performs other duties as assigned (Assisting with Reservations, Housekeeping and Gift Shop).

More about you

• Good interpersonal communication skills in person and by phone
• Previous front desk experience; hotel preferred
• Customer service experience
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors
• Must be at least 21 years of age
• No diploma required

Physical requirements

• Stand and walk for extended periods of time

Shift details

Evening shift
Holidays
Weekends
8 hour shift
Overtime as needed

Source: Hospitality Online