Front Desk Agent

Commonwealth Hotels; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at the Courtyard Memphis East Bill Morris Parkway as a Hotel Guest Service Agent. This role offers a chance to deliver exceptional service to guests, handle reservations, and maintain a welcoming environment at a leading hotel. Enjoy a range of benefits including career development opportunities, medical coverage, and flexible spending accounts.

Benefits

401(k) with company match

Same Day Pay

Medical, Dental and Vision Benefits

Vacation and Personal Days

Exclusive Discounts on Hotel Services

Qualifications

• Previous experience in customer-facing roles such as hospitality, retail, or food service.
• Strong verbal and written communication skills necessary for interaction.
• Ability to handle guest complaints effectively.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage room reservations and cancellations.
• Respond promptly to guest inquiries and issues.

Skills

Interpersonal Skills

Customer Service

Problem-Solving

Communication

Education

High School Diploma or Equivalent

Tools

Property Management Systems

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join Our Team at the Courtyard Memphis East Bill Morris Parkway!

The Courtyard Memphis East Bill Morris Parkway is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us

Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we would love to welcome you to Courtyard Memphis East Bill Morris Parkway!

Why This Role?

Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Courtyard Memphis East Bill Morris Parkway offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you’ll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

Comprehensive Benefits: Medical, Dental and Vision

Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday pay

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses and Commonwealth University

Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
  
  

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

Previous experience in customer-facing roles, such as in hospitality, retail, or food service

Strong interpersonal skills and a focus on delivering exceptional service are essential.

Familiarity with using computers and software systems, especially reservation or property management systems (PMS)

Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.

Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.

Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.

Hospitality Or Front Desk Experience (Preferred)

A high school diploma or equivalent

Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.marriott.com/en-us/hotels/memcd-courtyard-memphis-downtown/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Memphis, Tennessee! Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Commonwealth Hotels by 2x

Get notified about new Front Desk Representative jobs in Memphis, TN.

Collierville, TN $12.00-$15.00 1 month ago

Executive Administrative Assistant (Full Time)

College Work Study Program (Academic Affairs Office Assistant)

College Work Study Program (Academic Support Center)

Memphis, TN $40,768.00-$52,416.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.