Front Desk Agent, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Delaware North Gaming is seeking full-time Front Desk Clerks for Southland Casino in West Memphis, Arkansas. The role requires excellent customer service and multitasking skills, providing a range of benefits, including weekly pay and career growth opportunities.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Qualifications

• Good interpersonal communication skills in person and by phone.
• Previous front desk experience, hotel preferred.
• Customer service experience required.

Responsibilities

• Provide excellent customer service.
• Greet and register guests via a centralized registration system.
• Cash handling and accountability.

Skills

Interpersonal communication

Customer service

Multitasking

Job description

The opportunity

Delaware North Gaming is looking for friendly, outgoing, and customer-service focused full-time Front Desk Clerks to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Provide excellent customer service
• Greet and register guests via a centralized registration system
• Coordinate with housekeeping department as needed
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone
• Previous front desk experience; hotel preferred
• Customer service experience
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors
• Must be at least 21 years of age
• No diploma required

Physical requirements

• Stand and walk for extended periods of time

Shift details

Evening shift
Holidays
Weekends
8 hour shift
Overtime as needed

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.