Front Desk Agent

SupportFinity™; Washington; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Employee discount

Medical, Vision, and Dental Insurance

Holiday pay

Free employee meal per shift

Free parking

Referral program

Job summary

Washington Dulles Marriott Suites is seeking a full-time front desk associate to manage guest check-ins/outs, handle payments, and provide concierge-style service. The role requires delivering a high standard of guest care and coordination with housekeeping and bell staff. The position is in-person at the property with varied shift schedules.

Responsibilities include processing reservations, payments, reports, and addressing guest inquiries while maintaining hotel procedures and safety policies.

Qualifications

• Customer service skills are required.
• Ability to handle payments accurately and securely.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.

Job description

Schedule: Varied
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Pay: $17.00 per hour
Job Type: Full-time
Pay: $17.00/hour
Schedule: Varied
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits

• Employee assistance program
• Employee discount
• Medical, Vision, and Dental Insurance options
• Holiday pay
• Free employee meal per shift
• Free parking
• Referral program

Work Location: In person

About the company

WASHINGTON DULLES MARRIOTT SUITES