Front Desk Agent

Marriott Vacations; Wailea (HI); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

On-site parking

Breakroom amenities

Branded attire

Holiday luncheons

Theme park discounts

Restaurant discounts

Rental car discounts

Water bottle

Job summary

Aqua Aston Hospitality in Wailea, HI is hiring a Guest Services Agent to assist Owners/guests with memorable vacation experiences and events in a friendly, supportive environment.

The role includes welcoming guests, handling inquiries, coordinating with other departments, and providing key villa check-in services; prior guest-facing experience is valued.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours, and local areas of interest.
• Listens to guests' questions/concerns and coordinates with other departments to resolve issues.
• Identifies and explains room features to guests (key, ice, vending, etc.).
• Follows up with Owners/guests to ensure requests are met.
• Answers telephone calls and routes them to the proper department.
• Assists with bellman and runner duties as needed.

Skills

Guest services

Job description

Hourly Rate: $25.38

Hourly Wage: $25.38

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

S ite Specific Perks

• Free on-site employee parking
• Complimentary breakroom amenities, coffee & tea
• Company branded attire for outdoor associates
• Team holiday & tenure luncheon celebrations
• Discounted theme park tickets
• Local restaurant discounts
• Access to rental car discounts
• Refillable Aqua Aston water bottle provided

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
• Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• A nswer s telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at AAH :

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.