Front Desk Agent

Marriott Vacations; Honolulu (HI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Free on-site parking

Complimentary coffee and tea

Monthly celebrations & awards

Local restaurant discounts

Job summary

Aqua Aston Hospitality (AAH) is seeking a Guest Services Agent in Hawaii to help Owners and guests create memorable vacation experiences. You will check in guests, explain amenities, and coordinate with other departments to resolve requests, while delivering warm, attentive service.

We offer an hourly rate of $26.22, competitive benefits, travel discounts, on-site parking, and growth opportunities in a friendly, supportive environment where meaningful moments are made together.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
• Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• Answer s telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hourly Rate: $26.22

Hourly Wage: $26.22

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled .

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

S ite Specific Perks

• Free on-site employee parking
• Complimentary coffee and tea
• Employee breakroom amenities
• Monthly & quarterly celebrations & awards
• Local restaurant discounts
• Discounted theme park tickets and rental cars

Typical Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
• Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• Answer s telephone calls and routes calls to the proper department as applicable .
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements/Physical Demands

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Additional Information

#imvwro

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.