Front Desk Agent

General Hotels Corporation; Vincennes (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their vibrant hotel team. This role is pivotal as you will be the first point of contact for guests, ensuring their experience is exceptional from check-in to check-out. Your responsibilities will include greeting guests, managing reservations, and providing information about hotel amenities and local attractions. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity offers a chance to contribute to a company known for its commitment to hospitality and employee growth.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

401(k) with company match

Earned Wage Access (“on-demand pay”)

Company Paid Employee Assistance Program

Perks through Benefit Hub

Generous Time Off Package

Qualifications

• Strong communication and multitasking abilities are essential.
• Attention to detail and flexibility for shifts are important.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle guest inquiries and maintain accurate records.
• Ensure the front desk area is organized and clean.

Skills

Strong communication skills

Ability to multitask

Attention to detail

Ability to work under pressure

Proficiency in hotel front desk software

Basic math skills

Flexibility to work different shifts

Tools

hotel front desk software

Job description

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Position: Front Desk Agent

Location: Hampton Inn Vincennes

2863 N Ford Rd.

Job Id: 11938

# of Openings: 1

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Responsibilities:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

Ideal Candidate Skills:

• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.