Athabasca Hotel Front Desk Agent

The Fairmont Jasper Park Lodge; Jasper (IN); On-site; USD 10,000 - 60,000; Full time

Job description

Jasper, AB

$15 an hour - Full-time, Temporary, Permanent

Work Conditions and Physical Capabilities

• Standing for extended periods
• Work under pressure
• Fast-paced environment
• Attention to detail

Work Location Information

• Staff accommodation available
• Rural area
• Relocation costs not covered by employer

Business Equipment and Computer Applications

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Internet

Specific Skills

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Handle wake-up calls
• Assist clients/guests with special needs

Job Types

Full-time, Temporary, Permanent

Salary

$15.00 per hour

Benefits

• Dental Care
• Discounted or Free Food
• Extended Health Care
• Flexible Schedule

Experience

customer service: 1 year (Preferred)

Work remotely

No