Front Desk Agent

Buffalo Lodging Associates, LLC; Village of Williamsville (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

401(k) with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Hotel discounts

Wellness programs

Learning and development

Employee referral program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent for the Hampton Inn Buffalo-Williamsville. This on-site role at 5455 Main Street, Williamsville, NY 14221 involves greeting guests, handling check-ins/outs in the property management system, and assisting with reservations and inquiries.

The position requires strong guest service, cash handling, and familiarity with the hotel’s PMS. Typical shifts include morning and evening slots, with weekend availability, and a comprehensive

Qualifications

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash and payment processing securely.
• Assist guests with requests and reservations and provide local information.
• Respond to guest inquiries and offer friendly service throughout the stay.

Responsibilities

• Greet guests and complete check-in/check-out in the PMS.
• Handle cash, credit card information and transactions.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations and update/cancel bookings in the system.
• Maintain a welcoming front desk environment during a 7 AM–11 PM cycle.

Skills

Guest service

Cash handling

Reservation systems

Education

High School Diploma or equivalent

Tools

Property management system

Job description

• Rate : $15 USD per hour
• Guest Srv & Front Desk
• Full-Time
• Requisition #: FRONT003952

Description

Hampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221
We are looking for a Front Desk Agent to join our Team! Our Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. Buffalo Airport and Amherst, NY are three miles away, and Downtown Buffalo is a 15-minute drive. We boast 80 beautifully appointed guest rooms and we serve daily complimentary breakfast to all our guests. A great place to stay, a great place to work. The Hampton Inn by Hilton in Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay range: $17 - $18

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.