Front Desk Agent

Hanover Building Services, LLC; United States; On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

401(k)

Free uniforms

Paid time off

Job summary

Hanover Building Services, LLC is seeking a Front Desk Agent to be the first point of contact for residents, visitors, and clients, delivering professional, courteous service while maintaining a safe, secure, and welcoming environment.

The role includes greeting guests, managing front desk coverage, answering phones, signing in visitors, receiving packages, coordinating with management and staff, reporting safety issues, and keeping the lobby tidy.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Professional appearance and demeanor at all times.
• Ability to work flexible schedules, including evenings, weekends, and holidays if required.
• Previous experience in customer service, concierge, or front desk roles is preferred.

Responsibilities

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Skills

Communication skills

Interpersonal skills

Multitasking

Calm under pressure

Professional appearance

Flexible schedules

Customer service experience

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• Free uniforms
• Paid time off

Position Summary

As a Front Desk Agent, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times.

Primary/Essential Responsibilities and Duties:

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Required Skills and Qualifications

• High school diploma or equivalent
• Previous experience in customer service, concierge, or front desk roles preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and remain calm under pressure
• Professional appearance and demeanor at all times
• Ability to work flexible schedules, including evenings, weekends, and holidays if required

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to lift to 25 pounds
• Must be able to respond quickly to emergencies