Front Desk Agent

MCR Hotels; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Join MCR Hotels as a Front Desk Agent at the Hampton Inn & Suites in Tulsa. This role involves providing excellent customer service, handling reservations, and ensuring a positive guest experience. With benefits like health insurance and paid time off, you'll thrive in a dynamic team environment, committed to enhancing guest satisfaction.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Must have basic English verbal and written communication skills.
• Must be willing to work varied schedules including nights and weekends.
• Ability to obtain alcohol awareness certification as required by the State.

Responsibilities

• Providing attentive and courteous service to guests.
• Maintaining the operation of the telephone switchboard and responding to inquiries.
• Completing check-in and check-out processes accurately.

Skills

Customer Service

Communication

Problem Solving

Detail Oriented

Multi-tasking

Education

High School Diploma or equivalent

Tools

Windows Operating System

Job description

The Front Desk Agent at the Hampton Inn & Suites by Hilton Tulsa Bixby is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS :

• Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of all guests and hotel information.
• Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in-house groups and high demand / restricted dates.
• Take all necessary information when taking room reservations and follow rate quoting scenario.
• Be knowledgeable of the front desk computer system.
• Log and deliver packages, mail, and messages.
• Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
• Accurately complete the check-in and checkout process.
• Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
• Restocks front desk area and supplies as required or assigned by immediate supervisor.
• Ability to follow a checklist.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS :

• Must have a positive attitude and willingness to learn.
• Demonstrate the ability to multi-task.
• Demonstrate the ability to be detail oriented.
• Demonstrate the ability to problem solve to effectively deal with internal and external customers.
• Must have basic English verbal and written communication skills.
• Must work well in stressful, high-pressure situations.
• Basic math skills.
• Must have the ability to obtain alcohol awareness certification as required by the State.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS :

• Experience in a hotel or a related field.
• Brand knowledge and experience.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer / What's in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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