Front Desk Agent

Cherokee Nation Entertainment; Catoosa (OK); On-site; USD 26,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to join their front desk team in Catoosa, Oklahoma. This position involves handling guest reservations, processing check-ins and check-outs, and ensuring excellent customer service. The ideal candidate will possess a high school diploma or GED and have strong communication skills, attention to detail, and a commitment to a fast-paced environment.

Qualifications

• 1 month of guest service experience required.
• Ability to handle cash and credit card transactions accurately.
• Ability to lift up to 50 lbs. and stand for long periods.

Responsibilities

• Record reservations and enter them into the hotel computer system.
• Process and cancel reservations according to procedures.
• Answer telephones promptly and provide assistance to callers.

Skills

Customer service skills

Attention to detail

Communication skills

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office products

Job description

Join our front desk team and be the welcoming face of our hotel! As a Front Desk Agent, you will be responsible for handling guest reservations, processing check-ins and check-outs, answering inquiries, and providing information about hotel services and local attractions. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding customer service.

Qualifications

• High School Diploma or GED.

• 1 month of guest service experience.

• Working knowledge of Microsoft Office products.

• Basic written, communication, and computer skills.

• Ability to handle cash and credit card transactions accurately.

• Excellent customer service skills.

• Ability to work in a fast-paced environment.

• Ability to lift up to 50 lbs. and stand for long periods.

• Availability to work varied shifts, including weekends and holidays.

Responsibilities

• Record reservations received verbally or in writing and enter them into the hotel computer system.

• Quote rates and room availability according to established procedures.

• Process and cancel reservations following appropriate procedures.

• Answer telephones promptly and route calls or provide assistance to callers.

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services.

• Inform guests of required information and answer questions about the resort and local area.

• Communicate and coordinate with coworkers, supervisors, and managers in all departments.

• Process accurate cash and credit card transactions.

• Promote the hotel/casino and its services and facilities.

• Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.