Front Desk Agent

Aloft Tulsa; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Aloft Tulsa is seeking a friendly Front Desk Agent dedicated to delivering exceptional service to guests. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring satisfaction through effective communication and problem-solving skills. Ideal candidates will possess strong interpersonal skills and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills.
• Ability to work independently and in stressful situations.

Responsibilities

• Check guests in and out by confirming reservations and issuing keys.
• Handle guest requests and complaints promptly.
• Maintain cleanliness and organization of the front desk area.

Skills

Communication

Problem Solving

Conflict Resolution

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation : $14- $16

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.