Front Desk Agent

Hyatt Vacation Ownership; Truckee (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Suppo

Growth and Development Opportunities

Benefit Eligibility will vary by posi

Free Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and +rew

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests, coordinate experiences, and provide memorable vacation moments in a friendly hotel setting. The role emphasizes care, inclusivity, and excellent service standards.

The position is full-time on second shift, with weekend and holiday availability required. Typical duties include guest check-in, answering inquiries, and coordinating across departments to resolve issues while maintaining a positive guest

Qualifications

• Available to work weekends and holidays.
• Able to lift up to 25 lbs.
• May require background and drug screening per company policy.

Responsibilities

• Check Owners/guests into villas, review amenities, services, hours of operation and local activities.
• Actively listen and respond to guests' questions and requests, coordinating with other departments to resolve issues.
• Explain room features and use of amenities to guests (keys, ice, vending, etc.).
• Follow up to ensure guest requests are met to satisfaction.
• Answer telephone calls and route to the proper department; assist with bellman/runner duties as needed.

Job description

Hourly Rate: $24.00

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: $24.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.