Front Desk Agent

Hyatt Vacation Ownership; Incline Village (NV); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Free On-Site Parking

Tuition Reimbursement

Growth and Development Opportunities

Credit Union Membership

Counseling & Family Support

Monthly associate recognition

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent in Incline Village, NV to welcome Owners and guests, explain property amenities and assist with requests. You will coordinate with various departments to resolve issues and ensure a memorable stay while upholding Hyatt standards.

You will help guests at check-in, answer questions, and guide them through local activities, services, and hours of operation, contributing to a caring, inclusive guest experience.

Qualifications

• Available to work various shifts, holidays, and weekends
• Lift up to 25lbs
• Background and drug screening may be required

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services and local activities
• Responds to guests' questions and coordinates with other departments to resolve issues
• Explains room features and usage to guests
• Follows up to ensure requests are met to satisfaction
• Answers calls and routes to appropriate departments
• May assist with bellman and runner duties

Job description

Hourly Rate: $23.75

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.