Front Desk Agent

Hyatt Hotels Corporation; Incline Village (NV); In loco; USD 27.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Coat and work shoe stipend

Descrizione del lavoro

Hyatt Vacation Ownership is recruiting a Guest Services Agent to welcome Owners and guests, check in villas, and promote memorable vacation experiences at locations within Hyatt’s portfolio.

The role emphasizes guest care, collaboration with multiple departments, and adherence to company standards. Eligible employees gain benefits and opportunities for growth in a supportive Hyatt environment.

Competenze

• Customer service experience preferred.
• Willing to work varied shifts, including weekends and holidays.
• Ability to lift up to 25lbs and stand for long periods.

Mansioni

• Check guests into villas and explain amenities to Owners/guests.
• Respond to questions and coordinate with other departments to resolve issues.
• Assist with bellman and runner duties as needed.
• Answer phones and route calls to appropriate departments.

Conoscenze

Customer service

Guest relations

Communication

Descrizione del lavoro

Close Inclusive Collection Job Postings Notification

Summary

Hourly Rate: $23.75

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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