Sales Coordinator

Grove Resort Orlando; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental

Vision

401K

Paid time off

Hotel discounts

Job summary

The Grove Resort & Water Park Orlando is seeking a Sales Coordinator to support the Sales & Catering team, respond to client inquiries, prepare proposals, and maintain accurate records across systems.

Based in Orlando, you will coordinate communications with clients and hotel departments, assist managers with the sales process, and help deliver exceptional service across Grove and Terraces properties.

Qualifications

• 1–2 years of administrative support experience.
• Previous experience in hotel sales, catering, or related hospitality preferred.
• Proficient in MS Outlook, Word and Excel.
• Familiarity with hotel PMS systems is a plus.

Responsibilities

• Respond to sales inquiries and collect booking information.
• Prepare correspondence, proposals, and reports for the Sales & Catering team.
• Maintain client, booking, and sales data in Delphi and other systems.
• Organize documents and ensure timely communication.
• Support department events and client needs as required.

Skills

Communication

Organizational skills

Customer service

Time management

Tools

Delphi system

OPERA PMS

OnQ PMS

Maestro PMS

Job description

The Grove Resort & Water Park Orlando Winter Garden, FL 34787, USA

Description

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team,

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts and much more

As a Sales Coordinator, you will provide essential support to the Sales & Catering team by coordinating sales activities, responding to client inquiries, preparing documentation, and maintaining accurate records. Through your organizational skills, professionalism, and attention to detail, you will help build strong client relationships, support daily sales operations, and contribute to delivering exceptional service to our clients and guests.

Essential Job Functions:

• Respond to incoming telephone calls and sales inquiries professionally, gather booking information, and direct requests to the appropriate team members.
• Assist Sales & Catering managers with the sales and service process, including preparing correspondence, proposals, reports, and other departmental documents.
• Enter and maintain accurate client, booking, and sales information in Delphi and other applicable systems.
• Organize, maintain, file, retrieve, and distribute departmental documents and records to ensure timely communication and processing.
• Coordinate incoming and outgoing correspondence, interoffice mail, and time-sensitive documents throughout the Resort.
• Provide telephone and administrative coverage for department team members as needed.
• Build and maintain positive relationships with clients, colleagues, hotel departments, and external business partners.
• Collaborate with Sales & Catering managers and other hotel departments to coordinate client needs and support departmental objectives.
• Represent the Resort professionally at community and industry events, as requested.
• Perform other duties as assigned to support the operational needs of the Sales & Catering department.
• Working both indoors and outdoors, including in all weather conditions, even inclement weather.
• Performing duties across multiple areas and venues within both the Grove Resort and the Terraces property.

Physical Demands:

• Ability to sit for long periods of time
• Ability to exercise judgement in evaluating situations and making sound decisions
• Ability to lift, carry, and transport printed documents weighing up to 30 pounds.
• Ability to move throughout the hotel to deliver documents and materials to offices, mailrooms, and other locations.
• Ability to perform administrative tasks requiring computer use, written communication, and attention to detail.

Qualifications:

Education:

Experience:

• One to two years of administrative support experience preferred.
• Previous experience in hotel sales, catering, or a related hospitality position preferred.
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ, Maestro

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.