Guest-First Security Officer (Hotel & Resort)

Spire Hospitality LLC; Florida; On-site; USD 34,000 - 52,000; Full time

Job summary

The Grove Resort & Water Park Orlando, operated by Spire Hospitality LLC, is seeking a dedicated Security Officer to safeguard guests and property. You will patrol hotel premises, respond to safety concerns, and document incidents to maintain a secure, welcoming environment.

Qualifications include a high school diploma or equivalent, CPR/First Aid certification, and a valid driver’s license. Prior security or law enforcement experience is preferred, and the company offers comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with acceptable driving record.
• CPR/First Aid certification required.
• OSHA Safety Regulations, Local Liquor Commission, Dept. of Health & Sanitation regulations knowledge preferred.

Responsibilities

• Deliver best-in-class guest service with engagement, courtesy and care.
• Spend shift actively patrolling the hotel, identifying security risks and maintaining a safe environment.
• Address violations of hotel policies or civil laws to protect guests and property.
• Accurately document and report all incidents.
• Possess knowledge of hotel layout and life safety systems.

Skills

Guest service

Patrolling

Incident reporting

Life safety

Communication

Education

High school diploma or equivalent

Valid driver's license

Job description

Description

Located just six miles from Walt Disney World Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll be a key part of our security team, dedicated to providing exceptional guest service and ensuring the hotel's welfare and comfort. Your commitment will help create a safe and welcoming environment, giving our guests a true sense of well-being and peace of mind.

Essential Job Functions:

• Deliver best-in-class service to our guests with engagement, courtesy and care by responding promptly to guest requests and concerns.


• Spend your shift actively patrolling the hotel, identifying potential security and safety risks, and ensuring a safe, welcoming environment for our guest.


• Address any violations of hotel policies or civil laws to protect guests, team members, and property.


• Accurately document and report all incidents.


• Possess comprehensive knowledge of hotel layout, life safety systems and locations of fire extinguishers and sprinklers.

Physical Demands:

• Grasp, lift and carry or otherwise move persons, luggage, goods, etc., weighing a maximum of 200 lbs.


• Ability to climb stairs and ladders at a rapid pace.


• Standing and moving about the entire hotel and outer perimeter, and perform duties within extreme temperature ranges/conditions for 8 hour shift.

Qualifications:

Education:

• High school diploma or its equivalent


• Valid driver's license with acceptable driving record required

Experience:

• Prior Law Enforcement or Military experience preferred.


• CPR/First Aid Certification required.


• Basic comprehensive knowledge of completing incident reports.


• Knowledge of OSHA Safety Regulations, Local Liquor Commission, Dept. of Health & Sanitation regulations preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.