Front Desk Agent

Legacy Vacation Club LLC; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Legacy Vacation Club LLC seeks a Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, and provide local recommendations. You will be the first impression, handling reservations, inquiries, and basic transactions with accuracy.

The role requires a hospitality mindset, proficiency with resort software, and excellent communication. Flexibility for weekends/holidays and a customer-first attitude are essential.

Qualifications

• High school diploma or equivalent required; hospitality experience a plus.
• Customer service experience in hotels, restaurants, or guest-facing roles is preferred.
• Tech-savvy with Microsoft Office and resort software; strong communication skills.

Responsibilities

• Master the art of the warm welcome: check-ins, check-outs, and everything in between.
• Provide guest experiences with charm and solutions that wow.
• Share local knowledge on must-see spots, events, and happenings.
• Answer phones with clear etiquette and friendly scripts.
• Navigate resort software to post transactions and update statuses.
• Keep guest accounts accurate and up-to-date.
• Coordinate with housekeeping to ensure rooms are ready and guest-approved.
• Handle payments and reconciliations with confidence.
• Curate a welcoming lobby and stay guest-ready.
• Take on side projects to support operations and guest delight.

Skills

Guest service

Customer service

Communication

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Resort software

Job description

Job Description

Front Desk Agent

At Legacy Vacation Resorts, we're all about turning vacations into stories worth telling. Ever had a trip so good you considered staying forever? We get that a lot. And we're looking for someone awesome to join our Florida-based corporate team to help make those moments happen across our resort properties in Florida, Colorado, and New Jersey. From beachside hangs to mountain escapes, you'll help us make every experience memorable from behind the scenes.

As a Front Desk Agent at Legacy Vacation Resorts, you're the vibe-setter and first impression extraordinaire. You’re not just checking people in; you’re welcoming them into our world of laidback luxury. From smoothing out travel day chaos to dropping local recs like a pro, you make guests feel like they belong. With every smile, key card, and insider tip, you’ll be the reason they come back (and brag about us to their friends). All while living our values: sustainably minded, wildly inclusive, and effortlessly cool.

Here’s What You’ll Be Up To:

• Mastering the art of the warm welcome: check-ins, check-outs, and everything in between.
• Serving up next-level guest experiences with genuine charm and solutions that wow.
• Dropping local knowledge like a pro—think must-see spots, hidden gems, and can’t-missevents.
• Owning the phones with top-tier etiquette (yes, there’s a script, but you make it sound effortless).
• Navigating our resort software like a digital concierge: posting transactions, updating statuses, and keeping things tight.
• Keeping tabs on guest accounts, because numbers matter, and accuracy is sexy.
• Partnering with housekeeping to ensure rooms are ready, spotless, and guest-approved.
• Staying cash confident—handling credit cards, cash-outs, and reconciliations like the rockstar you are.
• Curating a lobby that looks good, feels good, and staysguest-ready.
• Jumping into side quests and extra projects—because that’s how magic happens here.

You’re Great Because:

• You’re naturally guest-obsessed—hospitality isn’t just your job, it’s your vibe.
• You’ve got a high school diploma or equivalent (bonus points for hospitality experience).
• You bring previous customer serviceknow-how, ideally from hotels, restaurants, or anywhere people and personalities collide.
• You’retech-savvy: Microsoft Office and resort software? Easy.
• You know how to stay cool under pressure, even when lines grow and phones ring off the hook.
• Your communication game is strong—clear, friendly, and oh-so-professional.
• You’re flexible—weekends, holidays, mornings, or nights, you get the industry hustle.
• You thrive in diverse spaces, welcoming all guests and teammates with care and authenticity.
• You’re organized, self-motivated, and ready to juggle it all without dropping the ball.

Ready to Level Up Hospitality?

If creating standout guest experiences is your thing—and you love a place that’s equal parts laidback luxe and sustainability-obsessed—we see you. Join us at andCo Hospitality where your personality shines, your skills grow, and every day is anything but ordinary.