Front Desk Agent

Nap Properties II LLC; Texas; On-site; USD 17,000 - 19,000; Full time

Job summary

Holiday Inn Express & Suites in Texas seeks a Hotel Front Desk Agent with excellent guest service. You will be the first point of contact, greet guests, manage check-in/check-out, and handle reservations with a smile.

Must maintain professionalism, be flexible with hours, and collaborate with staff to resolve guest inquiries and issues. Bi-lingual abilities are a plus for serving diverse guests.

Qualifications

• Excellent customer service skills.
• Excellent phone etiquette and communication skills.
• Flexibility in availability is required.
• Bi-lingual is a plus.

Responsibilities

• Check-in guests on arrival and check-out on departure.
• Post charges to guest accounts.
• Assist with front desk duties including answering calls and reservations.
• Handle guest inquiries and resolve issues professionally and promptly.
• Work with hotel staff as a team to resolve guest issues.
• Maintain daily front desk operations and safety policies.

Skills

Customer service

Phone etiquette

Communication skills

Team player

Flexibility

Job description

Job Description

We are seeking a Hotel Front Desk Agent with excellent customer service skills. As a first point of contact with our guest, you must be well-groomed, presentable, and have a pleasing personality to manage all aspects of the guests' accommodation and needs.

• Checking-in guests on arrival and checking out on departure.
• Posting charges to appropriate guest accounts.
• Excellent phone etiquette and communication skills
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist
• working with all the hotel staff as a team player to get any guest issues resolved.
• Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
• Assist with front desk duties such as answering phone calls, making reservations, and assisting guests with inquiries.
• Ability to work independently and handle multiple tasks simultaneously.
• Physically able to stand for extended periods and lift 30 lbs.

Must have flexible availability.

Bi-lingual is a plus.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Company Description

Holiday Inn Express & Suites