Front Desk Agent

DG Hotel Operations, LLC; Texas; On-site; USD 26,000 - 42,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and information about amenities and local attractions. You will collaborate with housekeeping and other departments to ensure seamless guest experiences while upholding our service standards.

The ideal candidate has strong communication skills, a background in customer service or hospitality, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent; hospitality education a plus.
• Prior experience in customer service or hospitality preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal abilities and guest-focus.

Responsibilities

• Greet guests and create a positive first impression.
• Process check-ins and check-outs efficiently and accurately.
• Answer calls, respond to emails, and handle inquiries professionally.
• Provide information on hotel amenities and local attractions.
• Assist guests with reservations, room assignments, and requests.
• Resolve guest concerns promptly, escalating when needed.
• Maintain accurate records using hotel management software.
• Collaborate with housekeeping and maintenance to fulfill guest needs.
• Uphold policies on guest privacy, security and safety.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.

• Greet guests with a warm and welcoming demeanor upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Assist guests with reservations, room assignments and special requests.
• Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary.
• Maintain accurate records of guest interactions and transactions using hotel management software.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved.
• Uphold hotel policies and procedures regarding guest privacy, security and safety.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to remain calm and composed in high-pressure situations.
• Flexibility to work varying shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us- discover the opportunities waiting for you at Pacific Hospitality Group.