Front Desk Agent

Tempe Hotel Operations, LLC; Tempe (AZ); On-site; USD 19,000 - 26,000; Full time

Job summary

AC Hotel Tempe is seeking a Front Desk Guest Services Agent to provide a warm welcome, efficient check-in/check-out, and proactive guest assistance. You will manage reservations, answer phones, assist with shuttle services, and ensure accurate billing while upholding the hotel’s standards.

This on-site role requires weekend/holiday availability, English fluency, and IT skills. A customer-first mindset and the ability to balance multiple tasks in a fast-paced environment are essential.

Qualifications

• Greet guests warmly and deliver professional service.
• Ensure smooth check-in/check-out processes.
• Assist guests with reservations and shuttle services when needed.
• Handle payments and balance cash drawer accurately.

Responsibilities

• Attend to guest requests courteously and promptly.
• Maintain knowledge of local area and hotel services to enhance guest experience.
• Assist Night Audit as needed and complete daily reports.
• Adhere to AC Hotel Tempe standards and safety procedures.

Skills

Customer service

Communication

Cash handling

English fluency

Teamwork

Computer literacy

Education

High school diploma or GED

Tools

MS Excel

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

The Front Desk Guest Services Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Desk Guest Service agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Front Desk Guest Services Agent makes transactions feel like part of the experience.

Primary Responsibilities/Essential Functions

• Greeting all guests with a warm welcome
• Check guests in and out of rooms, as well as assigning rooms to guests
• Answers telephones and takes messages when needed
• May make, confirm or cancel guest reservations
• Assist guests when shuttle services are requested
• Computes bills and collects payment for guests
• Replenish Computer Paper Supply
• Assist Night Audit team members with posting and balancing of shift work
• Attend all meetings as requested or assigned
• Special projects as assigned by management

What You Will Bring

• Must be willing to work weekends and holidays
• Ability to interact with all associates, leadership, guests of the hotel and vendors
• Must be able to stand for an 8-hour shift
• Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
• Intermediate level computer skills and knowledge of MS Excel required
• Ability to work under minimal supervision
• Read, write and speak English fluently
• Must be able to count cash and make change
• Ability to communicate effectively with the public and other associates
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Two or more years related experience and/or training.
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Able to use mathematics to solve problems.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
• Great If you have One to Two years of Customer Service Experience.
• Preferably in the hospitality industry.
• AC Hotel by Marriott Brand experience.
• Requires ability to use computers programmed with accounting software to record, store and analyze information.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Requires attention to detail.
• Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Able to work independently with minimal guidance and as part of a team.
• Completes all required training as scheduled.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Work schedules will include working on holidays, weekends and alternate shifts.
• Must maintain a clean and appearance and professional demeanor.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to stand, and push/pull. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds.

Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.