Night Auditor

PHX MC Operations, LLC; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Pacific Hospitality Group seeks a Night Auditor to ensure a smooth check-in/check-out experience while performing end-of-day processing, balancing daily transactions, and preparing financial reports.

You will deliver Forbes-level service, resolve guest concerns promptly, and collaborate with Housekeeping, Engineering, Security, Reservations, and Food & Beverage to maintain seamless operations. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1–2 years front desk/guest services or hospitality experience.
• Strong communication and customer service skills.
• Professional and composed in a fast-paced environment.
• Attention to detail and accuracy in cash handling and records.

Responsibilities

• Welcome guests with a warm, professional demeanor during check-in/check-out.
• Process arrivals/departures, room assignments, payments and key issuance.
• Perform end-of-day audit, balance daily transactions, and generate reports.
• Identify and fix discrepancies in postings and charges.
• Support upsell opportunities for room upgrades and experiences.
• Coordinate with Housekeeping, Engineering, Security, Reservations, F&B for smooth operations.

Skills

Front desk experience

Guest service excellence

Communication skills

Professionalism under pressure

Organizational accuracy

Tools

PMS systems

POS systems

Microsoft Office

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members.

Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Position Summary

Position Summary

The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. This role is responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing end-of-day processing, reconciling accounts, and preparing financial reports. Providing excellent customer service and addressing guest concerns promptly are integral aspects of this role.

Key Responsibilities

• Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout the check-in and check-out process.
• Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance.
• Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities.
• Maintain strong knowledge of resort services, promotions, dining outlets, and local attractions to enhance the guest experience.
• Perform EOD night audit task, Balance and reconcile all daily transactions.
• Close out the business day and roll the system into the next day.
• Identify and fix discrepancies (missing postings, incorrect charges).
• Support upsells opportunities including room upgrades, resort experiences, and special packages while maintaining a guest-focused approach.
• Handle guest concerns and service recovery situations professionally and promptly, escalating issues when appropriate to ensure guest satisfaction.
• Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office team members to ensure seamless communication and operations.
• Maintain accurate guest records, cash handling procedures, and compliance with company policies, PCI standards, and safety guidelines.
• Contribute to a positive and collaborative team environment while always maintaining professionalism and Forbes-level service standards.

What You Will Bring

• Minimum 1-2 years of front desk, guest services, or hospitality experience preferred, ideally within a hotel or resort environment.
• Passion for hospitality and creating elevated guest experiences.
• Strong communication, interpersonal, and customer service skills.
• Ability to remain professional and composed in a fast-paced, high-volume environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle guests concerns professionalism, empathy, and diplomacy.
• Experience with hotel PMS systems, POS systems, and Microsoft Office applications preferred.
• Basic understanding of front office operations including reservations, cashiering, billing, and guest relations.
• Ability to work flexible schedules include evenings, weekends, holidays, and peak occupancy periods.

While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator

Great If you have Experience in a luxury hotel or Forbes-rated resort environment.

Knowledge of dining, and local attractions.

Bilingual communication skills.

Previous experience with guest engagement or upselling initiatives.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully- not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us- discover the opportunities waiting for you at Pacific Hospitality Group.