Front Desk Agent

Corporate Inn Sunnyvale; Sunnyvale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at a contemporary all-suites hotel in Sunnyvale, California. This role is essential in providing excellent customer service while managing guest interactions and hotel operations. We're looking for passionate individuals who can thrive in a fast-paced environment and contribute to a seamless guest experience.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Proven ability to deliver exceptional service to enhance guest satisfaction.
• Strong verbal and written communication skills required.
• Experience in handling guest inquiries preferred.

Responsibilities

• Manage guest interactions and maintain a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns accurately and quickly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Designed for business, but made for pleasure the Corporate Inn Sunnyvale is a contemporary all-suites hotel in Sunnyvale, California. Located in the heart of Silicon Valley, our stylish hotel sports a modern architectural design of glass and metal with engaging spaces for working, relaxing, meeting, and enjoying the California lifestyle. We're within walking distance of local Sunnyvale restaurants, shopping and entertainment, and 15 minutes from downtown San Jose, the Santa Clara Convention Center and San Jose International Airport. Visitors can explore nearby business parks, corporate headquarters, golf courses, and popular sights including California's Great America, and the Shoreline Amphitheatre. Guests can work, relax or entertain in exquisitely stylish studio suites, wake up to a freshly-prepared breakfast every day, or soak up the California sun poolside. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online