Hyatt House Dallas Lincoln Park - Front Desk Agent

Aimbridge Hospitality; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Hyatt House Dallas Lincoln Park. This role involves managing guest interactions and ensuring exceptional service. Responsibilities include handling reservations, providing assistance, and maintaining a welcoming environment. Ideal candidates possess strong communication skills and customer service experience.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay option

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
• Strong verbal and written communication skills for interacting with guests and team members.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor.
• Evaluate and select among alternative courses of action quickly to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join to apply for the Hyatt House Dallas Lincoln Park - Front Desk Agent role at Aimbridge Hospitality

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Join to apply for the Hyatt House Dallas Lincoln Park - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Whether traveling to Dallas for business or leisure, visitors will find Hyatt House Dallas/Lincoln Park hotel perfectly equipped with everything they need for a pleasant and productive stay. Offering all-suite accommodations ideal for extended stay guests. Our North Dallas hotel is centrally located only six-miles from Downtown Dallas and near the corporate offices of Southwest Airlines, Texas Instruments, Raytheon and ACS as well as the Dallas Convention Center. For our guest convenience, we offer our guests complimentary shuttle service within 3 miles of our Lincoln Park hotel. Our modern studio, 1 bedroom and 2 bedroom suites feature full kitchens, and separate work and living spaces. We invite guests to enjoy free breakfast each morning, and wind down at our H BAR at the end of the day with a drink and dinner options.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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