Front Desk Agent

Remington Hospitality; Sugar Land (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality in Sugar Land, TX is seeking a Front Desk Agent to greet guests, check them in/out promptly, assist with pre-registration and reservations, and accurately post charges. You will operate Front Office systems, manage cash, and support reservations with knowledge of rates and policies. A team-oriented, guest-focused approach is essential for success. The role may require nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• Willingness to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys being part of a team that provides great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and promptly for all guests.
• Know and use Front Office systems for daily transactions and less frequent tasks.
• Handle cash, checks and credit card information accurately.
• Review reservations and block rooms for special requests.
• Be familiar with hotel rates, discounts, and procedures.
• Take same-day reservations and follow cancellation/relocation procedures when needed.

Skills

Guest service

Cash handling

Reservation knowledge

Team player

Communication

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Location

Marriott Houston Sugar Land-SLM