Front Office Supervisor

Murrieta Hot Springs Resort; Sugar Land (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX seeks a front desk supervisor to oversee staffing, training, and scheduling of front office staff. You will manage MICROS transactions and ensure smooth guest check-in and check-out processes.

Strong customer service, calmness under pressure, and teamwork are essential. A flexible schedule including nights, weekends, and holidays is required to help deliver exceptional guest experiences.

Responsibilities

• Staff front desk team, interview, hire, supervise, train and schedule front desk agents and PBX operators.
• Operate and manage the MICROS system for daily transactions and reconciliations.
• Greet guests, check them in/out promptly and answer questions with professionalism.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance needs.

Skills

Customer service excellence

Calm under pressure

Team player

Effective communication

Tools

MICROS POS system

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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