Front Desk Agent

Edgewood Tahoe Resort; Stateline (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a renowned resort where you will be the first point of contact for guests. Your role is crucial in creating memorable experiences, ensuring guests feel welcome and valued. This position involves managing check-ins and check-outs, addressing guest needs, and collaborating with various departments to maintain high service standards. With a focus on exceptional guest service and a friendly demeanor, you will thrive in a fast-paced environment. If you are passionate about hospitality and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Previous experience in hospitality or customer service is essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Greet guests, check them in, and provide necessary information.
• Handle guest requests and resolve issues promptly.
• Maintain confidentiality of sensitive guest information.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Hospitality Experience

Computer Proficiency

Tools

Hotel Management Software

Office Software

Job description

As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.

Key Responsibilities:

• Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.).
• Handle guest requests and resolve any issues promptly and professionally.
• Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.
• Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met.
• Verify the guest's method of payment and follow established credit-checking procedures.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Understand room status codes and room status tracking.
• Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services.
• Maintain knowledge of resort policies, procedures, and emergency protocols.
• Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
• Assist with administrative duties as needed, including filing, report generation, and handling guest feedback.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in hospitality, professional office environment of customer service
• Friendly, approachable, and professional demeanor.
• Proficient with computer systems, office software, and hotel management software.
• Excellent verbal and written communication skills.
• Ability to multitask and handle high-pressure situations.
• Exceptional interpersonal and problem-solving skills.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.